Frequently Asked Questions (FAQ)
General Questions
What are your normal business hours?
Our Customer Service team is available to assist you throughout the week, Monday through Friday, from 8:00 am – 4:30 pm.
If you need to reach us after hours or want to leave a comment, fill out our Contact Form and we’ll get back to you within 1-business day.
What is your minimum order?
Our minimum ordering quantity is 1-pallet (about 1,500-2,000 bottles; depending on the size bottle you choose) and upwards to full truckload(s) orders.
If you need less than a pallet, but plan to reorder monthly, reach out to us so we can better understand your needs and help plan accordingly.
What bottle sizes do you offer?
We offer a range of popular sizes to choose from: 8 oz, 12 oz, 16.9 oz (500mL), 20 oz, 23.7 oz (7oomL), 1L, 1.5L, and more — and depending on your use, you can fully customize your order to fit your needs. View our bottle options.
Do you offer custom label bottled water in a modern bullet bottle?
We sure do! We have high-quality bullet bottles available for 12 oz, 16.9 oz (most popular size), 20 oz, 23.7 oz (700mL) and 1L.
Hop on a call with a product expert to discuss your project needs in greater detail and get your custom quote started today!
How long does it take to get my order?
Our standard production lead time for smaller orders is about 4-6 weeks and depending on the demand/season, could take longer. Please get in touch with our team for specific details.
Where do you ship from? Where will my bottled water be produced?
It depends on where you’re located, what type of product you’re looking for, how many locations we’ll be servicing, etc.
Glacier Beverage is your one stop shop for all things custom label water — offering full nationwide coverage to our valued clients.
We bottle our quality products in 12-states at highly regulated, FDA-Approved locations so you’ll receive the top quality and wider selection, along with low freight from coast-to-coast.
- California
- Arizona
- Texas
- Wisconsin
- Tennessee
- Pennsylvania
- Virginia
- South Carolina
- Georgia
- Florida
- Oregon
- Arkansas
See our Nationwide Bottling Location Map
Are your labels waterproof and durable?
We have several options for label materials, including waterproof labels if needed.
We have our standard label sizes, plus oversized labels for certain bottle styles (bullet bottles) that can offer a much larger amount of space for branding and messaging.
Let’s discuss your needs to help determine what options are best for you.
Will my water be bottled in the USA?
Absolutely, all of our premium bottling takes place in America! Our widespread presence also allows us to offer greater choice and fulfillment with custom packaging styles, water and product options, while keeping the lowest freight.
Contact our team today to discuss your specific delivery needs, request a quote, or learn more about our nationwide bottled water program for franchises and corporations.
What if I have more questions or need further assistance planning my Project?
We’re here to assist you every step of the way! Feel free to reach out to us through our contact page or give us a call. Our dedicated team is ready to help with any additional questions or concerns you may have.
Are your bottles recyclable?
Absolutely! Glacier Beverage only uses the top quality packaging that meet our strict standards. Our bottles are completely recyclable and 100% BPA-Free.
Product Questions
What is custom label bottled water?
Custom label bottled water (also commonly called Private Label Water, Personalized Bottled Water, or White Labeled Bottled Water, etc) is a promotional and marketing / branding tool that allows your brand’s logo, identity, message, or custom design onto bottled water labels.
It combines water (refreshment, hydration) with customizable marketing capabilities – becoming a very effective way to raise your brand recognition and engagement for many uses: retail, promotional / giveaways, or fundraising.
How do I create a custom label for bottled water?
At Glacier Beverage, creating a custom label for your bottled water is a personalized process. Start by chatting with one of our product experts, who will discuss your specific needs and goals. We don’t believe in “one-size-fits-all” solutions—everything is custom made-to-order.
Our simple process is the result of decades of serving clients. We’ll guide you through selecting the perfect elements: from choosing the right bottle size and style, label choices, and we’ll discuss your label artwork options (we can assist you or your team, or we can handle all of the label design with your input).
And lastly, we’ll also cover all the shipping details to ensure a smooth process. With Glacier Beverage, you have a one-stop shop for all your premium custom label water needs!
Will custom label water help boost brand engagement?
By providing custom label bottled water, you ensure your brand is physically in the hands of your target audience, enhancing brand recall. It’s a unique marketing touch-point that keeps your brand front and center and remains longer in customer’s minds.
How can custom label water help with our marketing efforts?
With our custom label water, company’s of any size can turn every water bottle into a modern and functional marketing platform. It’s an opportunity to build and reinforce your brand image consistently.
Whether highlighting new products, promoting upcoming ventures, inviting sign-ups to your blog or customer rewards program, the level of engagement achieved with these affordable and direct, hand-held banners (or some call them “walking billboards”) is unparalleled.
Let our expert team help you create a unique and effective marketing campaign for your new bottled water program — only with Glacier Beverage.
Are we able to submit our own label design?
Absolutely. Keep in mind, we are well known for the attention-grabbing, effectiveness of our professional label designs and concepts.
However, if you’d like to create a mock up or design your entire label, you can do so. We can even co-create a label with you.
Email your mockup or label artwork to: [email protected] and we’ll get back to you to within 24-hours to review with you.
Let’s discuss your needs to determine what options are best for you.
How can we enhance customer experiences at my event?
Custom label bottled water serves as a 3-dimensional, tangible representation of your brand, offering a refreshing reminder of the unique experience and value you provide. It’s a thoughtful and customized touch that your guests will appreciate, whether at corporate events, weddings, concerts or sporting events, tradeshows, or any type of promotional gatherings.
Can custom label water be a good way to help me increase customer loyalty?
Absolutely! Offering custom labeled water can create a positive association with your brand, enhancing customer satisfaction and loyalty. It’s a micro-detail that gains big returns by supporting everything else you’re already doing well. It shows attention to detail and care for your guests’ comfort, contributing to a positive overall experience and impression with your brand.
Can Glacier Beverage help us design a marketing strategy for our bottles?
Absolutely! This is just one area where we really shine.
We offer you two distinct design services packages created to cater to our diverse clientele:
- Glacier Design—Our minimalist design approach, perfect for brands seeking a less-is-more, clean layout, and ultra simplicity.
- Custom Water Plus—A premium, all-encompassing service for those who want the most value out of their bottled water program—our boutique agency approach. From greater choices for design and packaging options to our unique micro-marketing content strategy, Custom Water Plus is your ultimate solution to gain big results.
Let’s hop on a call to discuss your needs and what options might be best.
How does Glacier Beverage ensure the quality of its water products?
At Glacier Beverage, we are committed to delivering premium quality products in every aspect. From our water sources and select bottling partners to the packaging we use for our bottles and labels, rigorous quality and safety checks are conducted throughout.
You can trust that your new bottled water meets or exceeds the highest industry bottling standards. Learn More >
Are the labels on your custom bottled water bottles waterproof and durable?
We have several options for label materials, including waterproof labels if needed.
Let’s discuss your needs to determine what options are best for you.
Can I legally apply my own labels to make my own custom labeled bottled water?
Actually, no. According to the FDA, private labeling, white label, or custom label bottled water is considered a “food product” and highly regulated by both State and Federal regulations.
“FDA has continued to update and strengthen its labeling regulations to keep pace with advances in science and technology, as well as changes in consumer preferences. ” https://www.fda.gov/files/food/published/Food-Labeling-Guide-%28PDF%29.pdf
Removal or adding to, tampering, or replacing the original manufactured label packaging is unlawful and considered “label tampering”.
Contact Glacier Beverage to discuss your needs and we’ll be happy to help you plan your bottled water project to proper, legal, and safe way.
What if I have more questions or need support?
We’re here to assist you every step of the way! Feel free to reach out to us through our contact page or give us a call. Our dedicated team is ready to help with any additional questions or concerns you may have.